Afroteq Announces a New Academy Course

Afroteq Facilities Management is pleased to announce the addition of yet another course namely Service Delivery for FM Service Providers.

Facilities Management include a host of support services often outsourced to various service providers and subject matter experts. One can understand that these companies have their own service culture, service offering, quality assurance and measures for safe operations and compliance. The question is - how does the contractor’s service and safety culture conform and align to the client’s culture?

Coordinating and dovetailing services for reliability, safety and efficiency is a challenge in an ever changing economy and business environment and we have identified that there is a lack of understanding and insight on how to align service delivery to this dynamic environment called Facilities Management. This hold true particularly for young BEE companies entering the service market.

This course is developed and aimed at:

Contractors (big or small) who provide services to the Property and Facilities Management industry.
Mid Level Managers and Supervisors responsible for service delivery within the client & contracting environment.
Customer Service people who wish to obtain an understanding of Facilities Management, its related dynamics and the regulations driving the industry
Property & Facilities Managers will be wise to pre-qualify their contractors through certification of attendance of this course.

For more Academy information, including registration forms, you can contact us at (021) 551 7225 or 0861 131 3111
e-mail snel@afroteq.co.za.

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